1. Placing an order 1.1 How long will it take to receive my order? We start processing your order as soon as you place it. Orders are typically fulfilled within 1–21 days to Canada and the United States. . Shipping times differ depending on the shipping method you choose at Checkout and your country. Due to the COVID-19 pandemic, we are taking extra precautions in our distribution centers, so deliveries may be delayed. . 1.2 What payment methods do you accept? All major credit cards, including American Express, Visa, Discover, and Mastercard, are accepted. And we also accept PayPal. . 1.3 Do you accept Payment on Delivery? We currently do not accept payment on delivery, but we are planning on accepting it very soon. . 1.4 Is it possible to edit or cancel an order after it has been placed? Orders are processed as quickly as possible, so they may be unable to be modified once placed. If you need to change or cancel an order, please do so as soon as possible by calling +19145734057 or emailing us at email@example.com.. 1.5 When will my payment method (e.g., credit card, debit card, PayPal, etc.) be charged? Payment methods are charged at the time of order processing. . 1.6 Is it possible to ship to multiple addresses? We are unable to ship to multiple addresses in one order at this time. To ship to different addresses, please place separate orders on https://www.royletech.store . If you require assistance, please get in touch with Customer Service at+19145734057 or send an email to firstname.lastname@example.org. 1.7 Do you offer e-gift cards? Currently, we don’t offer e-gift cards. However this service will be available very soon. . 2. Shipping 2.1 What shipping options do you have? We offer two shipping options for your convenience:
Standard shipping: 1–21 days Express Shipping: 1-7 days . 2.2 How do I track my order? To track your shipment, enter your order number and email address here: [ ORDER-LOOKUP PAGE] . 2.3 Do you ship outside Canada and the USA? We currently ship to Canada and the United States. But if you live outside these countries and still want to place an order, you will need to pay higher fees. . 3. Refunds 3.1 What is your refund policy? We want you to be 100% satisfied with your order. If you are dissatisfied with your order, you received a wrong item or your order arrives damaged. You have 30 days to return it to us for an exchange or refund. Read our return and refund policy for more details. . 3.2 How do I request for a refund? Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. . If you need assistance, please do not hesitate to call +19145734057 or send an email to email@example.com . 3.3 Can I return a discount item? Only full-price items can be returned. Unfortunately, discount items cannot be returned. . 3.4 How long will it take for my refund to be processed? Refunds are processed within 10 business days of royletech receiving your product. Please keep in mind that payment processing is beyond our control, and it may take within an additional 8 days for the credit to be applied to your royletech account or your payment method. . 4. Company Information 4.1 What are the office hours? Our office hours are 9 AM to 5 PM EST, Monday to Friday. . 4.2 How can I sign up for your email program? We cannot wait for you to begin your journey with us! Please fill out the form at the bottom of our website to sign up for our email program and receive the latest offers and information on the latest collections. . 4.3 How do I contact royletech? If you have any questions or complaints, you can reach out to us by calling +19145734057 or by emailing us at firstname.lastname@example.org.